Ideas for putting AI to work
Practical guidance, sector trends and recent developments across AI strategy, governance, agents, delivery and training.
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AI training in 2026: build role-based skills that staff can use safely
The UK’s expanded AI Skills Boost programme highlights a growing need for practical capability. Make training specific to roles, tasks and approved tools.
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From AI pilot to everyday service: delivery and support belong together
A pilot is only the beginning. Plan acceptance checks, operational ownership and ongoing support so an AI workflow remains useful after launch.
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AI agents for customer service: useful autonomy starts with clear boundaries
Explore how to introduce a service agent with approved knowledge, limited permissions and a dependable handover to a person.
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AI risk and policy: what the 2026 transparency shift means for your business
Turn AI governance into practical rules for staff and customers, including transparency, approved data, human oversight and review.
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Before the pilot: an AI feasibility checklist for professional services
Assess data quality, workflow fit and integration before committing to an AI pilot, with lessons from the UK’s 2026 professional services adoption plan.
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AI strategy in 2026: turn growing adoption into measurable business value
AI adoption is rising, but buying tools is only the start. Build a practical roadmap around business outcomes, ownership and evidence.